Privacy Policy

At The Hotel Gurus LLC, along with our affiliates (“The Hotel Gurus LLC”, “we”, “us”), we prioritize your privacy and are dedicated to protecting the information you share with us. This document outlines how we handle the Personal Information collected through our website, applications, and services (referred to collectively as “Services”). It does not extend to the content processed on behalf of our API customers, which is covered by separate agreements.

 

 

1.  Collection of Personal Information

 

      We gather Personal Information about you in the following ways:

      Directly from You: When you create an account, use our Services, or communicate with us, we collect:

      Account Information: Your name, contact details, account credentials, payment information, and transaction history.

      Content: Personal Information in your inputs, uploads, or feedback to our Services.

      Communication Information: If you contact us, we collect your name, contact details, and message contents.

      Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The social media platforms may also provide us with aggregated user interaction data.

 

Automatically Collected Information: As you navigate and interact with our Services, we collect:

      Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our Services.

 

2.  Use of Personal Information

 

We use your Personal Information to:

      Deliver and improve our Services.

      Communicate with you about updates and offerings.

      Conduct research and prevent fraud.

      Comply with legal obligations and protect our rights.


3.  Disclosure of Personal Information

 

We may share your Personal Information with:

 

      Service Providers: To support our business operations and service delivery.

      During Business Transfers: As part of mergers, acquisitions, or other business transitions.

      For Legal Reasons: When necessary to comply with laws or protect our interests and safety.

 

4.  Your Rights

 

Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

 

      Access your Personal Information and information relating to how it is processed.

      Delete your Personal Information from our records.

      Rectify or update your Personal Information.

      Transfer your Personal Information to a third party (right to data portability).

      Restrict how we process your Personal Information.

      Withdraw your consent—where we rely on consent as the legal basis for processing at any time.

      Object to how we process your Personal Information.

 

You can exercise these rights by contacting us at (info@thehotelgurus.com)

 

5.  Children’s Privacy

 

Our Services do not target children under 13. We do not knowingly collect information from children under this age. We will investigate any notification and if appropriate, delete the Personal Information from our systems. If you are 13 or older, but under 18, you must have permission from your parent or guardian to use our Services.

 

6.  Third-Party Websites

 

Our Service may link to external sites not governed by this Privacy Policy. We recommend reviewing their privacy policies independently.

 

7.  Security and Retention

 

We employ measures to protect your Personal Information but cannot guarantee absolute security. We retain your data as necessary for service provision and compliance with legal obligations.


8.  International Users

 

Your Personal Information may be processed and stored in the United States and other jurisdictions, under the legal bases outlined for our international operations.

 

9.  Policy Updates

 

We may periodically update this Privacy Policy. Changes will be posted on our website, along with the effective date.

 

10.  Contact Us

 

For any questions or concerns regarding this policy, please reach out to our support team at

info@thehotelgurus.com

 

Consent to Communication

 

Scope of Consent: By submitting your personal information on our website, including your name, telephone number, and email address, you agree that The Hotel Gurus LLC, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various communication methods, including but not limited to emails, phone calls, text messages, and postal mail. This communication may be aimed at informing you about new products, services, promotions, and offers that you might find valuable.

 

Automated Calls and Messages: You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology, to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.

 

Third-Party Communication: You agree that we may share your personal information with trusted third parties for them to contact you with relevant offers and services. However, your information will be shared in accordance with our Privacy Policy and applicable laws concerning data protection and privacy.

 

Voluntary Nature of Consent: Providing your consent is completely voluntary, and you may withdraw your consent at any time. To withdraw your consent, please follow the opt-out instructions provided in our communications or contact our customer service.


Data Protection and Privacy

 

Use of Information: We use the information you provide to tailor our communication with you, improving your experience with our products and services. We also use your information for internal analytics, market research, and compliance with legal obligations.

 

Sharing and Disclosure: We do not sell your personal data. We only share your data with trusted third parties who adhere to our data protection standards or when required by law. Our third-party partners are obligated to protect your information and are prohibited from using your data for purposes other than those specified by The Hotel Gurus LLC

 

Data Security: We are committed to keeping your personal data secure. We implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

 

Rights of Individuals: You have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You also have the right to object to processing and the right to data portability. To exercise these rights, please contact us.



TEXT MESSAGE / SMS COMMUNICATION


General Communication:SMS Terms And Conditions Upon messaging opt-in, the end user agrees to receive messages from Hotel Gurus regarding GENERAL COMMUNICATIONS and CUSTOMER SUPPORT. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at 619.914.2263 


MARKETING — SMS Terms And Conditions Upon messaging opt-in, the end user agrees to receive messages from Hotel Gurus regarding GENERAL COMMUNICATIONS , MARKETING, and CUSTOMER SUPPORT. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at 619.914.2263.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Marketing:SMS Terms And Conditions Upon messaging opt-in, the end user agrees to receive messages from Hotel Gurus regarding GENERAL COMMUNICATIONS , MARKETING, and CUSTOMER SUPPORT. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at 619.914.2263.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties”




Terms and Conditions

By opting into our communications, you agree to the following terms:

 

Consent to Communications: You hereby consent to receive communication from our company through emails, autodialed and/or pre-recorded telemarketing calls, AI calls, and text messages (including SMS and MMS) from or on behalf of The Hotel Gurus LLC and our affiliated partners at the telephone number provided, including your wireless number, if applicable. You understand that consent is not a condition of purchase.

 

Frequency of Messages: You acknowledge that the frequency of messages from The Hotel Gurus LLC may vary. Standard message and data rates may apply to text messages.

 

Third-Party Communication: You agree that The Hotel Gurus LLC and its trusted partners may contact you for marketing, promotional, and other purposes related to the services or products you have expressed interest in or that we believe may be of interest to you.

 

Opt-Out Option: You understand that you can withdraw your consent at any time by replying STOP to any text message or by contacting us at info@thehotelgurus.com For assistance, you can reply HELP

 

Privacy Policy: Your information will be used in accordance with our Privacy Policy, which explains how we collect, use, and protect your data, as well as how we share it with trusted third parties. Please review our Privacy Policy: for more information.

 

Changes to Terms: We reserve the right to amend these terms at any time. Your continued participation in our communications program following any changes signifies your acceptance of those changes.





“Do Not Call” Policy  

The Hotel Gurus LLC 

 

If you don’t want to receive sales calls or texts from Hotel Gurus, you can ask us to place your telephone number on our “Do Not Call” list. In compliance with federal and state laws, we’ll document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway. 

 

  • Your request can be in writing or by phone, and must include, at a minimum, your telephone number. 

  • If you have multiple telephone numbers, tell us all numbers that you want to be included. 

  • You’ll remain on our “Do Not Call” list for five years, unless you ask to be removed. 

  • If your telephone number ever changes, you must give us your new information for your “do not call” status to remain in effect. 

 

When we solicit prospective customers, we also honor “do not call” requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists. Many state “Do Not Call” regulations permit companies to contact their own customers even though they are on these “Do Not Call” lists. Therefore, if you are a customer, you may be contacted by us even though you are on a state or the national “do not call” list. If you do not want to be contacted by Hotel Gurus even though you are a customer, simply follow the steps above to be placed on the Hotel Gurus “Do Not Call” list and your request will be honored. 

 

Being on the Hotel Gurus “Do Not Call” list means that you won’t receive sales calls by anybody representing Hotel Gurus. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters. 

 

All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. Management reviews the policy with these employees on a regular basis. The methods and procedures in this “Do Not Call” policy are reviewed by Hotel Gurus on a quarterly basis. If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. mail or electronic mail. The “Do Not Call” policy is also posted on the Hotel Gurus Website. 

 


“Do Not Call” Policy  

The Hotel Gurus LLC

Employee Acknowledgment   

 

 

 

The Hotel Gurus respects the wishes of those customers and prospective customers who do not want to receive telephone solicitation calls from the Hotel Gurus in their homes. It is the policy of the Hotel Gurus not to make a telephone solicitation call to: 

 

  1. any person who has requested that the Hotel Gurus not make such calls to the person’s residence; or 

 

  1. any person who has put his or her telephone number on a national or state Do Not Call registry, except as otherwise permitted by law. 

 

A “telephone solicitation call” means any call that is made for the purpose of encouraging the purchase of products and services from the Hotel Gurus. 

 

 

The Hotel Gurus maintains a list containing the telephone numbers and names (if provided) of those persons who have told the Hotel Gurus that they do not want to receive telephone solicitation calls from the Hotel Gurus. Anyone may be placed on the Hotel Gurus’s Do Not Call list by: 

 

  1. sending a written request to the Hotel Gurus at: [Specific Hotel Gurus address for receiving such requests]; 

 

  1. e-mailing the Hotel Gurus at: [Hotel Gurus e-mail address for receiving such requests]; or 

 

  1. calling the Hotel Gurus at: [Telephone number for receiving such requests]. 

 

The request must provide the 10-digit residential telephone number that is not to be called and the person’s name, if desired. 

 

 

Once a request has been made, the Hotel Gurus will add the telephone number and name (if provided) to the Hotel Gurus’s Do Not Call list within thirty (30) days. The Hotel Gurus will maintain the telephone number and name (if provided) on the Hotel Gurus’s Do Not Call list for five (5) years, unless a request is made by the person to have the number removed. If a person’s telephone number changes, another request must be submitted to have the new number added to the Hotel Gurus’s Do Not Call list. 

 

 

The Hotel Gurus intends to comply with all federal and state Do Not Call laws. Any questions concerning the Hotel Gurus’s Do Not Call Policy may be directed to: 

 

Amy Ulkutekin

The Hotel Gurus LLC

619.914.2263

info@thehotelgurus.com